Owner guide
From setup to your first verified request.
Connect a Telegram bot
Open @MironConciergeBot and send /start. Provide the business name, what you sell, prices, policies and time zone.
In @BotFather send /newbot, choose a name and a username ending in bot. Copy its token and send it only in the @MironConciergeBot setup conversation. The token message is deleted after reading; never publish it or add it to knowledge.
Add knowledge
/add adds prices, availability, delivery, policies and FAQs. /info reviews saved items. /hours <text> sets opening hours. /remove N deactivates the numbered item from /info. Miron should not invent missing prices or promises.
Website widget
Send /widget https://example.com with your website address. Paste the returned script tag into your site's HTML. The widget accepts requests only from allowed origins.
Instagram, WhatsApp and Facebook Messenger
/instagram opens a private link for a professional Instagram account. /whatsapp connects WhatsApp Business and a number. /messenger signs in through Facebook and selects a Page. Availability depends on Meta app approval and your account permissions; contact Denis if connection is not yet available.
Connect LINE
In LINE Official Account Manager, enable Messaging API for the business account.
In LINE Developers, select the Messaging API channel and copy the channel secret from Basic settings.
Issue a long-lived channel access token in the Messaging API tab.
Send /line in the owner bot. Paste the secret and token on the private connection page. Miron sets and tests the webhook.
Enable Use webhook in LINE Developers. Turn off auto-reply and greeting messages in Official Account Manager.
Connect VK
Enable community messages. Create a community token with messages and manage permissions. Send /vk and enter the community ID and token on the private connection page. Miron configures Callback API and message_new events.
Requests and handoffs
Completed requests arrive in the owner's Telegram. /leads shows recent requests. When Miron cannot answer or a person is needed, it alerts the owner: reply to the customer yourself. The morning digest shows new requests and unresolved handoffs.
Several businesses
/business lists and selects businesses; /business N switches. /start adds a business within your subscription allowance: Start 1, Pro 2, Managed 3. Channel and conversation allowances apply separately to each business.
Billing, plans and bonuses
/status shows status and billing; /plan shows your plan and changes. Trial: 7 days or 30 conversations. Setup: $99 once where applicable. Upgrade immediately with proration; downgrade at the paid period's end. Arrange manual payments or gift access with Denis.
/invite gives your link: a new client gets 50% off their first paid month, excluding setup. After their first payment you earn 50% off one month. /bonus lists bonuses; /bonus use applies one to one invoice.
Pause and test
/pause, then /pause yes pauses replies. /resume enables them again. Pausing replies does not cancel billing: cancel on the billing page or contact us.
Write to your connected bot from another account. Ask a known price, then something absent from the knowledge, and leave contact details for a request. Check replies, the handoff notification and the owner's lead card. A new conversation begins after 24 hours of silence.