Terms of service and refunds

1. Provider and service

KAIF SAMUI CO., Ltd (reg. no. 0845566020391), 159/32 Moo 2, Bo Phut, Ko Samui, Surat Thani, Thailand. Contact: denis@denismironov.pro. Miron answers a business’s customers in connected channels, collects requests and sends them to the owner.

2. Account

The owner connects through @MironConciergeBot and is responsible for the information, prices and rules they provide and for the right to use connected accounts.

3. Trial

7 days or 30 conversations, whichever comes first. No charge without a saved card.

4. Plans and payment

Monthly subscriptions in USD are charged by Stripe in advance. Setup costs $99 once where applicable. Manual payment, one-time buyout or free access is available only by written agreement with Denis. Limits apply per business per billing period. When a limit is reached, the agent sends a holding reply and notifies the owner.

• start: $99/month; businesses: 1; channels per business: 1; conversations per business: 300.
• pro: $179/month; businesses: 2; channels per business: 3; conversations per business: 1000.
• managed: $349/month; businesses: 3; channels per business: 3; conversations per business: 1500.

5. Plan changes

Upgrades apply immediately with a prorated charge. Downgrades apply at the end of the paid period.

6. Cancellation

Cancel at any time through the billing page or by writing to us. Service continues until the end of the paid period; there are no further charges.

7. Refunds

The setup fee and current month are not refunded once the agent has answered customers. If the service was unavailable through our fault for more than 72 consecutive hours, we refund that month on request. Any greater rights under the law of the customer's country still apply.

8. Failed payment

3-day grace period, then replies pause until payment.

9. Acceptable use

No spam, unsolicited messages, illegal goods or services, or misleading claims. Meta, Telegram, LINE and VK rules also apply. We may pause an agent that violates them.

10. AI answers

Miron answers from the business’s information and hands questions it cannot answer to the owner. The business remains responsible for its offers and final confirmations.

11. Data

Data handling is described in our privacy policy. On cancellation, data is deleted within 30 days.

12. Liability

Liability is limited to fees paid for the last 3 months. We are not liable for outages of Telegram, Meta, LINE, VK, OpenAI or Stripe.

13. Changes to these terms

Changes are announced in the owner bot at least 14 days in advance.

14. Governing law

Thailand.